OK, so the point of setting up a help number is to provide, um, help, right?
You'd never know that from the recent pet food and peanut butter recalls. For the second time in a matter of months, we've had a major recall that has affected thousands of people (and pets) and what do we, the buying public, get? A big, fat busy signal.
Talk about adding to the widespread panic.
I sprained my finger hitting redial before I gave up on the pet food company's two help lines. I had better luck going directly to the FDA's complaint line.
We need some answers. And someone to talk to. When it comes to our pets' health, we can't be put on hold.