Leroy Reber early Sunday pulled up a video feed from security cameras where he could see the burglar walking around the outside of his business at 1809 W. Berry St. in fort Worth.
He called police but was told they couldn't respond because he had failed to pay his $50 annual alarm permit fee for the store which sells wholesale security equipment.
"I told them someone was there at that moment committing a crime and they still said 'no,'" Reber said.
While it is the policy of police to respond only to businesses that have paid alarm permit fees, Maj. Paul Henderson tweeted Monday morning that police were investigating the situation.
"Obviously we are looking into this," Henderson said.