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05/08/2013

Atmos says it has reimbursed overcharged customers

Atmos Energy said it reversed more than 39,000 overcharges that hit debit and credit cards of customer accounts on Sunday, who were charged 10 times the actual cost of the bill.

In a statement, Atmos said "the isolated event occurred when a vendor charged a segment of customers who pay their bill by credit or debit card through a recurring automatic draft."

Atmos said it will reimburse affected customers for any fees or charges caused by the mistake. The company said it has contacted the customers who were affected "to reassure them that their bank accounts, debit cards and credit cards will be reimbursed."

The overcharges affected 27,772 customers in North Texas, 2,325 in West Texas and others in six other states. Atmos said it serves more than 3 million customers in eight states.

-- Steve Kaskovich

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