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02/05/2010

VA Hotline so bogged down they've closed it two days a week

Why is it that almost every time the government has to pay a benefit, there are massive delays, computer problems, staffing problems, etc.? The latest: thousands of veterans have waited months for their delayed payments under the new Post-9/11 GI Bill. Navy vet Shaylynn Lynch says she called the Veterans Administration more than 30 times, but nobody could help her. The VA is so overwhelmed by benefits claims that it has closed its call centers on Thursdays and Fridays to process the backlog.

In this video, Lynch shows what she has been doing for months: Calling the VA Hotline and getting the runaround.

-- Watchdog columnist Dave Lieber


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