American Airlines is "about average" when it comes to customer satisfaction, according to a new J.D. Power study released on Tuesday.
Several carriers ranked higher than the Fort Worth-based airline with Alaska Airline taking the top spot in the rankings.
Airline travelers are increasingly dissatisfied with in-flight service as the study finds that overall customer satisfaction has dropped for the third consecutive year to a four-year low.
"Despite the economic stresses that airlines are under, they are recognizing the value of passengers' time and trying to make air travel more expedient and efficient," said Dale Haines, senior director of the travel practice at J.D. Power. "Unfortunately, any improvements in customer satisfaction are being offset by passenger displeasure with cutbacks on in-flight services, increases in fees and issues with the helpfulness and courtesy of flight crews."
In the low-cost carrier segment, JetBlue Airways ranked the highest with Dallas-based Southwest Airlines and WestJet tied for second.