The Department of Transportation has fined American Airlines $90,000 for failing to disclose fees attached to flight vouchers.
The agency alleges that American did not tell passengers who had voluntarily given up their seat on oversold flights that their vouchers could only be redeemed after paying a ticketing fee. The DOT says that fee in some cases was as much as $30.
"When passengers volunteer to give up their seat on an oversold flight, they are entitled to be fully compensated - not to find out later that they're getting $30 less," said Transportation Secretary Ray LaHood in a statement.
According to the DOT investigation, American did not tell passengers they would have to pay a ticketing fee to redeem the vouchers by telephone or at airport counters and that the vouchers could not be used on the carrier's Web site. The carrier also did not tell passengers that if they used the vouchers to pay for a ticket over the phone, it had to be mailed to the carrier for processing three weeks before the departure date.