In a memo that went out to Southwest Airlines employees, Capt. James Taylor apologized for his offensive rant that was picked up by an open microphone broadcasting over an air traffic control channel in March.
Taylor, who had not been previously identified, said he deeply regrets the comments and remarks he made about his co-workers, calling them "grannies" and "grandes."
"It was truly insensitive of me and I would like all of you to know that from now on, I will show nothing but the utmost respect during my interactions with all employees," the letter said. "Please know that this event has forever changed me and I hope that others can learn from my mistake."
Southwest had suspended the pilot who has since been reinstated. In a voice message sent to employees last week, Southwest Airlines chief executive Gary Kelly said he was personally disappointed with the pilot's behavior but that the discplinary punishment has already been carried out. The audio was first reported by the Dallas Voice.
"The matter was resolved already legally, and it would serve no purpose to reopen that now, even if we could. And I know that many of you do not like that decision. While there will be a complete and thorough review with management of this entire episode, it is important to understand that the discipline was rendered in April, and it cannot be reversed."
Here is the full letter sent by Taylor:
To All Southwest Airlines Flight Attendants and all Employees:
Because of the impact of my comments, I wanted to communicate with you directly. Please accept my most sincere apology for the inappropriate and disrespectful remarks I made in March with an open microphone. I deeply regret the derogatory remarks I made and the hurt I have caused — I take full responsibility for those comments. It was truly insensitive of me and I would like all of you to know that from now on, I will show nothing but the utmost respect during my interactions with all employees. In addition, I would like to extend a special apology to all Flight Attendants, and especially those of Houston. I hope you will allow me to maintain a working relationship with all of you that will provide me the opportunity to extend an individual, personal apology to each one of you whenever we fly together. Please know that this event has forever changed me and I hope that others can learn from my mistake. I have learned a much-needed lesson to be more sensitive of others and I hope you will see me as a more tolerant and considerate person. I am proud to be employed by Southwest Airlines and I am committed to representing our Company, and its employees in the most professional way possible.
With My Sincere Regards,
Captain James Taylor