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November 02, 2011

DFW Airport wins global award for its customer service

Dallas/Fort Worth Airport has made top marks in customer service, according to an international airport group.

For the fifth year in a row, DFW was ranked in the top five in Airport Service Quality by the Airport Council International. The airport was also inducted into the ACI's Roll of Excellence, one of only two American airports of the 14 airports added to the roll. Austin-Bergstrom airport was the other.

"While we are extremely gratified to receive this honor, we also know we must continue to actively pursue outstanding customer service in order to retain our customers and our position as one of the world's best airports," said DFW Airport chief executive Jeff Fegan. "Excellence in customer service has been a high priority goal for DFW and will remain so in the future."

PB010039[5]Here is DFW vice president for Customer Service Byford Treanor accepting the award from ACI World Director General Angela Gittens at an event in Morocco last night.

The Air Service Quality program benchmarks 34 service items in a passenger's airport experience including flight information screens, restaurants, restrooms, security, cleanliness and baggage delivery. The ACI says that 190 airports worldwide participate in the Air Service Quality surveys.

-Andrea Ahles



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