American Airlines must fix its cost structure immediately and will move forward with mediated union contract talks starting this week, CEO Tom Horton told employees in a memo today.
Horton said the company has made big strides in its restructuring since filing for Chapter 11 bankruptcy court protection six months ago, on Nov. 29, citing improvements in revenue and customer service. Executives plan to hold open meetings with employees in the coming weeks to hear what employees have to say.
Not surprisingly, there is no mention of US Airways or a merger. Here is the full memo:
Dear American Team:
We are now six months into our restructuring and it's a good time to reflect on our progress and consider the road ahead as we restore the new American to industry leadership. We have made big strides in all aspects of the restructuring, but most of all we have been doing a great job for our customers and for that I thank all of you.
The strategy for the new American is strong and is already gaining altitude. We have hubs in the most important markets, the best international alliance partners around the world, a host of new products and services including plans for the most modern and growing fleet in the U.S. industry. We have about 550 new aircraft on order - more than all legacy airlines combined, and options for hundreds more, which provides flexibility to add more or renew as is prudent. We have plans to take up to 100 Boeing 787 Dreamliners and we're the first and only U.S. airline to order the state of the art 777-300, arriving later this year.
Our hub and alliance strategy, fortified by our joint ventures with BA/Iberia, JAL and Qantas, is producing strong revenue gains across the board. Our revenue performance has been consistently outpacing the industry this year, and people are starting to take note. And our operational and customer service performance has been the best in many years - a testament to our other great strength - the best people in the business.
Everywhere I go I see our folks working very hard to put American back on top. I hear it from our customers and see it in the results. The new leadership team is also working very hard with the same goal as we take American forward. Our new team was selected to bring new energy, drive, and innovation to everything we do. One of the changes you'll see is the new team spending more time out and about engaging with and listening to you and our customers as I have been doing for many months. In fact, in the coming weeks, the new leadership team will be holding open sessions to hear your views on the path forward for the new American. I hope you'll be involved and I know you won't hold back. And I also hope you'll bring an open mind, because you may hear the beginning of something new and better.
As we move forward, we are committed to sharing more details about our plan for success and answering your questions. The key message for all of us is that, after a decade of survival and shrinking, we are poised to grow our flying by 20% over the next five years. Nearly 70% of this new capacity will be flown by our American mainline jets, with the vast majority of that growth being international flying. Clearly, this will open up a lot of new opportunities for career progression among our people.
Of course, all of this is predicated on our ability to earn sufficient and consistent profits after emerging from our reorganization. While we see a path to substantial revenue growth, the other important component to profitability is fixing our cost structure, which we must do immediately.
As you know, we are in the midst of the court supervised process which will lead to new generation labor contracts consistent with a profitable, successful airline. This is a difficult process, but as I've reminded our team and the union teams, the objective remains consensually agreed new contracts. To achieve that goal, both sides have been encouraged to be thoughtful and creative. It is in that spirit that American and the TWU made deals which were approved by five of seven of their represented workgroups involving nearly 11,000 of our people. Through good faith negotiations these deals met our restructuring objectives in a manner best suited to each individual TWU workgroup.
As the formal court proceedings come to a close, we've yet to make the same progress with the other union groups. And it would be an understatement to say that this has created uncertainty all around. In the spirit of driving to fair, consensual agreements, the bankruptcy court has offered the assistance of another bankruptcy judge to serve as a mediator to help conclude the process. The mediated sessions will begin this week and I believe these will be constructive. Again, I've urged all sides to work diligently and creatively to find the best outcome for our company and our people and I hope you will too.
I am confident this can be done, just as it was with several of our union workgroups already. Once we achieve new contracts and finalize our plan, American will be on a clear path to completing a very successful restructuring. We have a powerful global network, the best alliance partners, a robust fleet plan, renewed investments in the products and services, and of course, the best team in the business. With all of that, the new American is poised to once again lead the way.
Thanks for all you do.
Sincerely,
Tom
-- Steve Kaskovich