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September 04, 2012

Glenn Beck says American flight attendant made him feel "subhuman"

Radio talk show host Glenn Beck criticized an American Airlines flight attendant on his show on Tuesday morning, saying the flight attendant made him feel "subhuman."

Beck had been returning from a Labor Day weekend trip to New York and flew American back to Dallas/Fort Worth airport. On his flight, he said he was not given courteous service and was "barked at."

"I, unlike all of the other passengers, was not offered the option of courteous service. I don’t know why. Did I have to pay more than I paid for my tickets? Is that something that you have to select now you? My flight attendant nearly ‑‑ merely barked the word “breakfast” when he came to me. When others were politely asked if they cared for anything to eat and given the choices, I was just barked at. When he delivered a soda, he slammed it down so hard, I hesitated to even open the can for fear that it would spray all over other passengers in the cabin. By the way, the other passengers, nobody else had to open their can. He opened it and poured it for them. Never once did he look me in the eye. Never once did he offer a kind or even a neutral word to me. I had service unlike I have never had ever before in my life, and I have had rude service before. I lived in New York City. I have never had service that was specifically designed to make me feel subhuman. Oh, I had it. He put on quite a show as he fawned over the other passengers proudly and loudly performing his life story about being a former Israeli soldier and how he was so proud of the very liberal cities in America," Beck said, according to the transcript from his show on Tuesday.

Beck talked at length about what may have motivated this flight attendant for treating him differently and then said.

"I grew up in a family‑run business. 'The customer is always right' is what my father taught me. I wasn’t trying to make a point. I just wanted to be treated as a human. Apparently that’s not the way at American Airlines anymore, unless they vote the way you do, unless you vote the way they do. I lost my cool as I walked off the plane, as I was told I deserved to be treated worse than any airline attendant would have treated a dog. I shouldn’t have lost my temper."

On Tuesday afternoon, American Airlines tweeted "We’re sorry for the experience Mr. Beck had on his trip. We’ve reached out to his office & are actively looking into this."

UPDATE: American has issued this statement: "We are sorry for the experience Mr. Beck had on a recent flight. The comfort and satisfaction of our customers are very important priorities to us and we take these matters seriously. We have reached out to Mr. Beck’s office and are actively looking into the situation."

UPDATE 9/5: Beck continued to discuss his flight experience on his show on Wednesday. He said American should fire the flight attendant and vows to never fly on American again. (Note: American operates 85 percent of the flights out of DFW Airport, the closest airport to Beck's home in Westlake.)

In the Associated Press story posted Wednesday: "These big, stodgy airlines that think they can treat people like garbage - they can't," Beck said during a 14-minute segment on Wednesday's show. He suggested that such poor service could explain why American had to seek bankruptcy protection, yet insisted that he wasn't trying to hurt American and wasn't urging fans to boycott the airline.

Read more here: http://www.star-telegram.com/2012/09/05/4232846/radio-host-beck-renews-attack.html?storylink=addthis#storylink=cpy

-Andrea Ahles

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Comments

warren

maybe the flight attendant was gay.

Tregonsee

Given the circumstances, I would say Glenn is lucky the can was still sealed. Think about that for a minute. It has happened.

Nick

Beck is Santorum!

sandra

what goes around comes around

someguy99

Poor Glenn...he can dish it out, but he can't take it.

Billy Davis

Boo, whoo, hoo, Cry me a river Glenn Beck. You are subhuman. You lying piece of crap...

Pamela Cotter

I can believe this out of American Airlines
Hey, Glen can you tell me why the heck Pres. Obama gave back the bust of Winston Churchill. Could you email me, I work during your show.
Pam Cotter

LaCelle Howard

Poor baby.

Steve Johnson

The attendant must have missed the real point about America. The right to free speech. He needs to brag about something he knows more about.

Johnny

Glen probably had the attitude that he was special and was dealt with accordingly!
Cheers to the flight attendant!

Kirk Nixon

thats because he is subhuman.... if only he had been a little more stoned and had the courage to pull the triggger as he fellated the shotgun and listened to Nirvana

Lori Haun

I think Mr. Beck should look into buying the airline and then fire all those who don't treat others with the professional care they are supposed to offer to everyone. At least Glenn didn't get his elbows bashed by a passing cart!
I am on your side Glenn! :)

Carl

Give that attendant a raise.

AMR Employee

As a rank and file AMR Employee, but speaking for myself, I am sorry that Mr. Beck received this UN-PROFESSIONAL treatment on one of our flights. I wish I could say that I am stunned with his treatment but I can not because I have watched the disintergration of the customer service policies of all of the airline industry since it was de-regulated I would have to say that "It is par for the course". Needless to say that the flt. attendant was more than UN-PROFESSIONAL and sounds like he is ill-equiped to handle any type of customer service position satisfactorily. I would expect that a paying customer would be treated professionally no matter who they were.
Having said that, I know that nothing will probably happen in the end to this flt attendant because the AA flt attendant union will scream and yell because they will feel that his rights are being violated.
Because of events like this, we all stand around scratching our heads wondering why customer service got this way.

Bruce

I do not Fly American unless I have to I have had a lot of flights and always not happy on American Airlines. I will chose a flight with more layovers and cost more for airport charges than it cost for a straight flight on American. In March 2010, I thought well AA may have changed and I was wrong was treated rude and AA staff at airports were Jerks so never again I suggest Bankruptcy court just do us a favor and liquidate them..

Mary

It sounds like you were discriminated against.

BRick

I really doubt he knew who you were. I would have no clue, you are giving yourself WAY TOO much credit.

David

No surprise that a Zionist would treat a goy like a subhuman.

Eagle Watcher

@ Bruce, Im glad that you exercised your right to choose another airline and fly to 3 different cities to get where you want. But you lost me when you wished my wife to lose her job, as well as the other 70,000k american airlines employees

Mike

As an Exec Plat traveler for years with AA this service, while a little more severe, is not that uncommon! The union workers have a sense of entitlement and lack of accountability that explains why AA is where it is...Bankruptcy

Jason TX

The author of the article left out a key part of Mr. Beck's narrative. He alleges that as he was leaving the plane, he said to the flight attendant, "I want to sincerely thank you for not treating my children as poorly as you treated me." The flight attendant allegedly replied, right in front of the pilot, "You deserved it."

If that is in fact what was said to Mr. Beck and the pilot confirms it, it represents an incredible breach of professional etiquette on the part of the flight attendant. American Airlines simply can't employ that individual any longer.

trish weems

I think that the decorum and manners that were taught by parents back in the 50's and 60's and even70'sare not as prevalent today. Mothers work, and dont have much time to interact with kids, as they are so busy just getting to work, and getting homework done...It is a shame, and those who do, are the truly great moms..It is apparent that this flight attendant was either rude, or displaying his personal grudge against Beck. American needs to teach some public service manners!

Chris

Amazed some of the people commenting on here think it is ok to treat others like crap if they disagree with them on political issues. Typical, the people that shout tolerance the loudest are usually the most intolerant.

Kim

Regardless of who it is, they should be treated fairly & respectfully. I actually choose other airlines these days because AA is consistantly poor in their service. It's a sad day for AA. Hope they can turn it around.

anm1134

I don't know what went down between Glenn Beck and this flight attendant.

I do know from my flying experience, AA across the board has the surliest group of flight attendants (I'm comparing AA, United and Southwest).

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