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March 21, 2013

American and US Airways create an "Integration Management Office"

With a very official sounding title, American Airlines and US Airways announced it has created an "Integration Management Office" that will oversee the integration of the two carriers as it works towards completing its merger.

US Airways chief operating officer Robert Isom and American's chief integration officer, Bev Goulet, will lead the office, which will be based in Dallas but supported by Phoenix, employees were told in a letter on Thursday afternoon.

The carriers have also hired McKinsey & Co. to help with the integration process.

"As we start working towards the integration, we ask that you focus on running our two great airlines as usual, and be guided by this simple principle: continue to put the customer at the center of all that you do. Please respect our legal obligations to maintain separate, competing businesses until the merger closes," the letter said.

The integration management office will also develop the master plan and timeline for integration and work with human resource departments to implement the design of the new company, the carriers said.

Keep reading for the full letter.

-Andrea Ahles

Dear Fellow Employees:

As Tom and Doug announced a couple of weeks ago, we are together leading the team that will design and oversee the American Airlines / US Airways integration. We wanted to take this opportunity to update you on the integration structure and immediate next steps.

Integration Structure

We have created an overall structure to manage the integration. As previously announced, a Transition Committee, led by Doug and Tom, will oversee the total integration, make near-term strategic decisions, resolve integration issues and allocate resources. The Transition Committee will be supported by an Integration Management Office.

The Integration Management Office (IMO) will be the primary nerve center for integration. Robert Isom, US Airways Chief Operating Officer, and Bev Goulet, American’s Senior Vice President & Chief Integration Officer, will lead the IMO, with support from Derek Kerr, US Airways EVP and Chief Financial Officer and Denise Lynn, American’s SVP of People. Joining them as full-time IMO members are:

  • Kerry Hester, US Airways SVP of Customer Experience
  • Jim Butler, American’s Managing Director of Commercial Planning and Performance
  • Candice Irvin, American’s Managing Director of Corporate Development
  • Matt Pfeifer, American’s Managing Director of Operations Strategic Planning

The IMO will be based in Dallas, with support in Phoenix. We’ve also retained McKinsey & Company to assist us on this project. As I’m sure you know, McKinsey is a highly respected consulting company with a lot of relevant experience in this area.

All integration-related topics will be centrally managed and coordinated through the IMO. Specifically, this team will focus on:

  • Capturing the value of the merger (cost savings and increased revenues)
  • Developing the master plan and timeline for the integration
  • Working in close collaboration with the People departments of both carriers to implement the design of the new organization

Importantly, the IMO, working closely with the Communications team, will also manage integration communications. Our aim will be to communicate regularly and frequently, so that you know what’s happening and what to expect.

The Transition Committee will also provide oversight and guidance on issues of a strategic nature that must be addressed before the merger closes. While each airline will continue to operate separately during this interim period, there will be some decisions that require joint approval. These will be handled by the Transition Committee.

As we start working towards the integration, we ask that you focus on running our two great airlines as usual, and be guided by this simple principle: continue to put the customer at the center of all that you do. Please respect our legal obligations to maintain separate, competing businesses until the merger closes.

Thank you for your support as we begin preparing to combine our two companies. We have a bright future ahead, and we’ll keep you updated along the way.

Sincerely, 

Bev Goulet

Scott Kirby

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Comments

Mary Anne gertson

Please do a fair integration . Let the TWA personal be able to use their date of hire at TWA the same way air cal and Reno air was allowed to do. Please don't keep us as stepchildren who are on the outside looking in. As you know TWA agent stick through
All situations thick or thin.

Thank you for considering, we just want to belong and for once treated fairly

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