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April 17, 2013

American CEO Horton apologizes to customers for computer outage

After hundreds of flights were cancelled or delayed on Tuesday because of a computer outage, American Airlines chief executive Tom Horton apologized to the Fort Worth-based carrier's customers.


-Andrea Ahles


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Charlene Roberson

Well, isn't that special!! Instead of offering REAL compensation for their inconvenience, a YouTube video is supposed to make everything better?? American Airlines, you are SO VAIN and so disdainful of us "little people"! Shame on DFW for offering so few other options - have to drive somewhere else to get SERVICE!!


Technology is great until it refuses to work. I remember waiting an hour and a half at O'Hare trying to rebook a missed connection when United merged systems with Continental. I actually booked faster with Kayak and showed the frustrated attendant the flight number and seat.


Does anybody buy any BS that comes out of Horton's mouth?

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