Chief integration officer
Previous position: Treasurer, American Airlines
Education: B.A. and J.D., University of Michigan
Career: Worked as a corporate and securities law attorney in Dallas for more than a decade before joining American in 1993 as associate general counsel for corporate finance. Was named American’s chief restructuring officer in December 2011.
Top of to-do list: “The first thing that we’re going to focus on is to make sure that as we start to introduce changes that we do it in such a way that is not at all disruptive to the customer.”
Expected challenges: “An airline all by itself is a pretty complicated operation and when you put two of them together it’s going to be a very large undertaking.”
One thing that people may not know about you: During American’s first year in bankruptcy, Goulet’s travel involved only two cities. “When I went back and looked at my 2012 travel, I had made 52 flights that year and they were either DFW to LaGuardia or LaGuardia to DFW,” Goulet said. It improved only slightly this year. She added Phoenix to the list.