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April 03, 2014

DFW Airport to get 40 new border agents to help alleviate customs lines

Dallas/Fort Worth Airport will be getting 40 additional customs and border patrol agents to help lessen lines as passengers enter the U.S.

However, the new agents will not be ready in time for the airport's busy summer travel season, airport chief executive Sean Donohue said at the airport's monthly board meeting on Thursday.

"This is very good news," Donohue said, adding that it increases customs staffing by 20 to 25 percent.

Last summer, travelers were waiting up to three hours in long lines in DFW Airport’s customs hall. Passengers flooded social media with videos and photos of the lines that stretched down several hallways toward the arrival gates.

To speed up the customs process, the airport unveiled its new automated passport control system earlier this year that allows U.S. and Canadian citizens to answer questions on a computer kiosk instead of having to be interviewed by a U.S. Customs agent.

Thirty kiosks have been operational since late October and have been used by more than 320,000 passengers, which is about 55 percent of the airport's arriving passengers, in the first three months of operation. 

-Andrea Ahles


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