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April 11, 2014

TSA opens Pre-Check application office at DFW Airport

TSA Pre-Check 2Keeping your belt, shoes and jackets on as you go through airport security at Dallas/Fort Worth Airport is getting a little easier.

On Friday, the Transportation Security Administration unveiled its first TSA Pre-Check application office in Texas where travelers can apply to be part of the government’s trusted traveler program. The office, located in Terminal D, will be open six days a week to conduct interviews, take digital fingerprints and screen travelers who want to be part of the program.

“This is the first on-airport location in the state of Texas,” said TSA Administrator John Pistole at a press conference in front of the new office. “The benefits of TSA Pre-Check for those who travel really more than just a couple times a year is we do pre-screening on you so you are able to go to a dedicated lane - here at DFW there are 8 such lanes - and to go through expedited physical screening.”

It costs $85 for a five-year membership in TSA Pre-Check and allows travelers to move more quickly through the security checkpoints at the airport. DFW Airport is the fourteenth airport in the U.S. to have an office. Since the TSA opened up the Pre-Check program to receive online applications in December, more than 165,000 travelers signed up, Pistole said.

The office is located on the secure side of the airport so travelers need to go online to make an appointment at the office, the TSA said. It takes about two to three weeks for an application to be processed.

Last year, DFW Airport revamped one of its security check points at Terminal E to make it easier for travelers to move through the screening process. Airport executive vice president for operations Jim Crites said more travelers should take advantage of programs like TSA Pre-Check as it makes traveling through the airport more convenient.

“We’re strong supporters of the TSA’s overall risk-based security program and in particular the TSA Pre-Check program which we believe results in a higher level of security while addressing the needs of the traveling public,” Crites said.

-Andrea Ahles

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Comments

Joe Corbin

I had an appointment today and when I showed up to get my pass from American Airlines they stated "we have been told to quit giving passes". The AA ticket agent referred me to the TSA. When another individual and I talked with the TSA about this, the TSA agent didnt know why and stated there was nothing they can do, sorry.

Larry Higgins


I had recently conducted some online searches concerning the pre check application process. I found the closest office to be in Lawton OK,130 miles distant. After viewing the news segment, I went on line again, verified the office at DFW, completed an on line application, and made an appointment for 1:00 pm Thursday May 1, 2014. During the process of making the appointment I learned the pre check application office at DFW is located inside security in Terminal D. The appointment confirmation stated "In order to obtain a gate pass, the applicant must print out their confirmation page and bring the required enrollment documents, as well as their driver's license to the ticket counter at American Airlines (located at D30) to be permitted access beyond the secure area."
When I arrived at Terminal D I was informed by TSA personnel at a security check point that American Airlines was NOT issuing gate passes, that my appointment confirmation page meant nothing to them and I was denied entry for my appointment, I spoke with a TSA supervisor and was provided a phone number for a TSA call center, Upon reaching the call center, I was told there was nothing I could do. I needed a ticket or gate pass to access the application office.
Incidentally part of the application process is an initial online application which includes the applicants name, address, phone number, and email address. Given the application office had this information, I was not contacted by the application office regarding the change in policy.
This situation brings up several questions:
Who made the decision to locate the application office inside the secure area at the airport.
Who made the decision to have AA issue a gate pass based on the appointment confirmation.
Who decided not to issue a gate pass based on the appointment confirmation.
What will be done to rectify the situation and when will it be done.

Alan Dodson

Larry, I too wonder about this- I sent an email to the Dfw airport contact asking for the official policy on this- if I don't hear back , I think I will escalate. As Dfw board is made up of member city elected officials- I am wondering if getting them involved would remedy this burden to the flying (tax paying) public.
Every other major airport seems to be able to make this work- was this just a snap decision made without regards to the impact?
If we get this message out there- odds are good we can change it back

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